We understand that a seamless experience with our products goes beyond their purchase. We are committed to providing comprehensive support for installation, demonstration, and servicing to ensure your satisfaction.
Installation and Demonstration Support
At Galaxy, our commitment to your satisfaction extends to our installation and demonstration support.
- Video Call Installation: Each purchase includes a complimentary video call installation for a hassle-free setup. We offer ready-made video references for the installation of simpler instruments, ensuring ease and efficiency.
- On-site Installation: For more complex instruments or for personalized assistance, our experienced service personnel are available to travel to your location. This service is available at a chargeable basis, ensuring expert setup and installation at your convenience.
To schedule any installation service, please visit our website’s ‘Service Request’ page. This will allow you to book the required service and help us facilitate your request.
Servicing
We take pride in offering continuous support, both on-site and off-site, to address any issues that may arise with your purchased instruments.
- DIY Repair Advisory: We maintain an inventory of common spare parts in our warehouse for convenient component replacements. While spares are available for purchase, we strongly advise against self-servicing your instruments due to their complex nature.
- Off-site Support: For cases where self-repair isn’t recommended or possible, instruments can be returned to us for specialized off-site servicing. This option is the most suitable and ensures the optimal care for your instruments.
- On-site Repair: Our skilled service personnel can be dispatched to your location for on-site repairs. However, certain repairs may demand specific tools and controlled environments, presenting challenges for fixing certain electro-mechanical instruments on-site.
Should you require on-site or off-site servicing, please use the ‘Service Request’ page on our website to book the service and provide necessary details.
